I stayed at the Onmi Berkshire in Manhattan this spring, and was very excited to stay at another Omni. My room was quite pretty, with large windows, and was booked for only $89 at the hotel website.
The front desk was friendly at check-in, and provided me with a city map marked with suggested walking routes on my first afternoon. However, on the first morning, beverage service was late and was only provided for 1 person, not the 2 requested. The cup of coffee was accompanied by packets of non-dairy creamer and sweeteners. I went downstairs and got another coffee from the continental breakfast, and took a milk for the coffees. (The breakfast was more attractive than most, with fruits and cheeses and petits-fours, along with the typical cereals and breads.)
When we came in on the second evening, about 9 pm, I wanted to stop at the desk to get a beverage card for the next morning, but no employee was present in the lobby or behind the desk. We called out "hello" a few times, but got no response. We decided to call down from our room phone, but our keys would not work. Back downstairs, and still no employees. We called the hotel on our cell phone, and on about the 15th ring, 2 people emerged. There was no apology or explanation for the inconvenience, but the employees were still friendly. Our keys were reset and we got a beverage card.
Beverage service the 2nd morning was at the time requested, made for 2 people, and they included liquid cream and creamer. (I wrote a request on our beverage card).
I wouldn't stay at this hotel again, and if I hadn't had such a wonderful experience at the Berkshire, I wouldn't stay at another Omni.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
OmniMgr, Manager on behalf of General Manager
(Management representative)
Aug 23, 2007
I would personally like to thank each and every guest at the Omni Royal Crescent. As we embark on the re-opening of the hotel and the re-birth of the great City of New Orleans, the opportunity to showcase our upcoming new "boutique" model has had a few imposing moments. As with any project of this scope, there are always the potential of challenges that arise; rest assured that we are doing everything possible to minimize guest exposure. The new product consists of world class custom-made furnishings coupled with on going service training for the entire team that embodies the Omni Hotels spirit of "luxury that is surprisingly sensible."
I am personally available to discuss any such challenges at any time with any of our guests and can be reached at mpittman@omnihotels.com and I look forward to their visits when the project is complete on September 17th, 2007.
Wishing Success,
Martin Pittman
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.