resort is on the older side, but the staff was extremely service oriented and helpful. however, they need to work on kitchen help's cleanliness. omelette maker dropped spatula on floor, picked it up, wiped it with a paper towel and continued flipping the eggs. most helpful were the reception staff, bellboys, bar tenders, and waiters/waitresses. Jenny, the concierge/customer service rep was most helpful and full of information.

Where to begin... We had read the mixed reviews on this website and were a little concerned but after arriving, we could not have been happier at the Hola. (We've just decided some people wouldn't be happy no matter where they stay.)

It's an easy cab ride from the airport, about $8 ($80 pesos) and about 15 minutes, and you can easily take a cab anywhere in the city for under $10.

We checked in and were given a nice room on the 12th floor with an amazing view of the entire bay. The staff was great from start to finish, excellent service from check in to check out, especially Jenny. She speaks perfect English, is very friendly and always had an answer for any questions we had about Puerto Vallarta.

The food was delicious, omlettes to order and fresh fruit for breakfast, ceviche by the pool for a snack, a full buffet for lunch and we really enjoyed the gourmet a la carte restaraunt for dinner. Be sure to make a reservation, we didn't but the staff managed to get us in anyway, thankfully.

The hotel has plenty of activities, we got into a beach volleyball tournament, played blackjack in the evening (play money only) capped off with a big party at night with dancing and great music. Don't forget the fact that it's all inclusive so an unlimited supply of drinks are only a few steps away to the nearest bar.

All in all, we had a great time. It's not the newest hotel in PV but the staff was superb and we would happily recommend it to someone looking for a good all inclusive package and great time.

This hotel is awesome! Clean, very friendly hotel personel, great view with one of the best beaches for miles. I researched this hotel before I went and the reviews were about 50-50 on trip Adviser at the time. I think the ones who did not enjoy thier stay are just too picky. I mean $800.00 all inclusive for a week was fantastic value for what we got. It does not have the best pool but i was always on the beach anyways. Other travellers at other hotels walking on the our beach commented time and time again how nice the beach was. I had so much fun at the hotel I missed seeing most of Puerto vallarta during my stay as it was so fun just staying at the hotel with all the people I met.

I am going back this Feb for two weeks and the only hotel I will stay at is the Hola.

Two girlfriends and I stayed here from March 28 to April 4, 2008. It was a week after Spring Break and was very quiet. The rooms were very clean and well maintained. We had a lovely little balcony with stunning views of the ocean. The food was okay -- nothing spectacular, but there was always something to choose from. But because the price per week was so reasonable, we ended up eating out in town almost every night.

But the thing that made our stay, by far, was the service! There was always someone on hand to get you a drink, bring you a cushion, get you an umbrella, or just chat about PV, life or anything else!

We also highly recommend the beach-side massage and the exfoliation in the spa! Pure bliss!