My husband and I took our daughter and her boyfriend for a two week stay to this hotel. Upon arrival our rooms were not quite ready but thats to be expected when a hotel is busy. We only had to wait about 10 minutes for our rooms. Later we asked the front desk if we could possibly have rooms closer to the pool. Without hesitation they were more than happy to give us two pool side rooms that not only were gorgeous, they were a step up from our original rooms as we only booked basic rooms. The Front desk was so poliet and Pierre the manager, well he was the most fantastic and most professional manager I have ever met. For example, after a few too many tequilia my husband and I got into a stupid booze induced fight. We were loud and I pretty much made a fool out of myself. He was so accommodating and reassured us everything would be ok in the morning after the tequilia had passed! LOL.. the only one that was an idiot was me. Not the staff, sure they may have looked at us funny but we did make fools out of ourselves. The wait staff was absolutely fantastic they went over and above the call of duty. Although we tipped them generously it was not expected and the service did not faulter if we didn't leave a tip. I especially loved one waitress named Marcella. She was so caring and professional and went out of her way to please our family. My daughter's boyfriend turned 21 at the hotel and the staff prepared a song, dance and decorations along with a nice Birthday cake for him. They came to the table sangs songs and it was so fantastic. The hotel has an excellent Animation/Entertainment Co-ordinator named David who always had fun things to do for the family around the pool. In the evening he rounded up all the youngsters and took them to various clubs throughout the city. We encountered a nightmare while on the close of our holiday, our visa was stolen (not in the hotel) and our bank cards in Canada were frozen. The hotel was so accommodating while we tried to sort out our situation and get back to Canada. We didn't have much cash on us and although we owed several dollars on phone calls we were given a substantial discount. You must like kids if you are going to this hotel and not be shy by the often language barriers if you do not speak spanish. But all the college graduates there on vacation were so nice and poliet it makes us as Canadians seem like retards. The rooms were always clean and gorgeous. The beds are a bit hard but that's because they don't use a box spring probably because it's so humid there that they wouldn't last long. The top matress was very comfortable and the rooms always kept so beautiful. I have absolutely nothing bad to say about this hotel. I would go again and again and again. The food was great and the Margarita's fantastic. If you are a Picky person you shouldn't travel anywhere outside your home. Life is for living and experiencing each corner of the world. The hotel is just perfect unless you think you are the Queen of Sheba...and oh by the way the spa is far superior than any you would find in North America. It's Authentic and the service is fantastic. I had the Chocolate Cellulite treatment and my husband had a Pedicure and the attention and service made us feel like we were Royalty.

I just returned from a 2 week stay at Hacienda.
and I have nothing but great things to say about this place.
However, if you are looking for a posh, high class hotel, i wouldn't suggest staying there.
It is a older hotel, but I found it to be gorgeous. the trees, the flowers, the gardens were lovely. it reminded me alot like the little family villa i stayed at in zihuatanejo 2 years ago
It has a very mexican feel to it, which I find alot better then staying in a 5 star 50 story hotel 20 miles from the city center.


All the staff were incredibly friendly, especially the Daytime manager (sorry i cannot remember his name) who helped me get all the supplies to wrap up a painting i bought. shake my hand everytime i seen him and ask how i was doing. just fantastic! even after a minor altercation with some people i was staying with

Marcella - my favorite watiress who went the extra mile to throw a little birthday bash for my boyfriend. - she had a Cake baked, streamers balloons, tequilla and the whole kitchen crew come out to sing him happy birthday! excellent!

the activity crew David & Victor were great, keeping you busy with fun stuff to do around the pool & beach all day long.
my personal fav was the Aqua Size with David every day at noon ;)
"you're friend david will help you lose 10 pounds with his awesome fantastic terrific aquasize!"

The rooms were great, very clean!

The food was pretty decent too, especially mexican night!

This hotel attracts many Mexican travellers, students and partiers. especially at this time of year, which i found to be great, again because it made me feel that i was actually in Mexico, experiencing Mexico.

I could go on and on about how great my stay here was. but if you have any questions please feel free to contact me. :)

Will definitly stay at Hacienda when I return to Vallarta!!!

We have just returned from a week at the Haciend Hotel & Spa. The hotel is old and we have never experienced such incredible nightmare before. Check in was a really bad experience, we arrived at the hotel at 1 am so we were tired and sleepy all we wanted was to go to bed, to start with they branded us with a bracelet, even if you are not all inclusive, which just makes you feel unwanted there, aparently all inclusive is the way to go with this hotel if not they will charge you 45.00 a day per person just to eat there, you can't even order a drink without a visit to the front desk to buy a ticket to get a drink or a meal, it doesn't help to leave your credit card information with them to charge for anything, they just wont serve you if you didn' t buy a ticket.
To start we reserved two rooms and the rooms were far away from each other, one was on the third floor and the other was on the first floor, ordered two beds gave us one king size beds,
they ended up setting up a bed for us, the next day they moved us to two rooms on the first floor next to each other but the experience was already ruined.
The dissapointment grew when we saw the road to the beach, if you miss the suttle you would have to walk 3 blocks thru an ugly road, there is a few constructions going on around there, so many workers are just there not working, watching people go by and whistling to girls, it was bad.
Anyway at the beach club also if you are not all inclusive or have a ticket you can't have water or a drink, so by the second day we were prepared with our own drinks, so if you still want to stay there buy your own drinks at the supermarket next door.
We wanted the feel of an Hacienda and we got that, the hotel is beautiful, is old and it needs maintenance in the rooms, but we could not even enjoy the beauty of an old building, the mexican arquitecture the inside patio after everything else.
Mexico is a beautiful place and if you want to enjoy it please stay somewhere else like the Fiesta Americana.

Sorry to say that our trip to Puerto Vallarta and the Hacienda in particular was a huge disappointment. Although the staff at the Hacienda was very nice, if you are looking for a special place to stay--stay away from this hotel. It is an old hotel with very few amenities--here are just a few of what we found: very old bathroom badly needing repair, one electrical outlet in the entire room (including the bathroom), very little security. . .no "key cards" issued--only an old-fashioned key. Speaking of security, we were told upon check-in--not to leave any valuables in our room. Thus, we were horrified to find that their "safe" was merely an old, rusty bank of safe deposit boxes behind the lobby desk! Although the wesite stated that hair dryers were available upon request, they only had 100 hair dryers for 155 rooms! The pool area is very nice, but we never did see the beach. . .due to construction and a horrible area to walk through behind the hotel. The air conditioning control in the room did not work. The noise outside the hotel due to traffic made it hard to sleep. Oh, and by the way, the bed had NO box springs--the mattress was sitting on concrete! Suffice it to say that we stayed only one night finding different accommodations for our remaining vacation.