Stayed 7/26/-8/1. Room 1322 - Horrible smell to room, bugs, dirty bed and bathroom. Complained from day one of smell, etc. Nothing was done. In trying to find out where the smell was coming from discovered mold behind the beds and around the air vents near the bathroom.
After three days our room was changed - not by the general manager - but the manager who oversees the bars. Room 3312 had a broken toilet which took over 8 calls to the front desk during a 9 hour period to get fixed. The room smelled also and bathroom was dirty.
When we spoke to the general manager, Edgar, he was not accomodating at all...he just stared at us with a blank look and rehearsed reply....very dissappointed
The food was not that great....they sure can't cook a steak... don't know if that was really beef or not....very poor cuts...pools were not that clean....staff, however, were pretty cool....I found airport staff RUDE...our luggage was badly damage and they told us no claim could be filed. They had 14 year olds drinking alcohol as long as their parent/guardian said is was ok....disgraceful. I had been to Montego Bay and Ochios Rios before and loved it, While Negril is more laid back, I don't know if I would stay there again. We want to go back for ATI next year but stay somewhere else.
We send an email to riu.cim with no response yet.













