I actually heard about the Palms Resort in Negril, Jamaica through a friend that had previously stayed there. They gave it rave reviews therefore when I had an opportunity to visit Jamaica I was determined to check it out. Firstly, the view of the beach from my room was beyond amazing. My room was simple, clean and very refined. Well, parts of the hotel is still under construction but I was made aware of this from my friend and the staff before I even booked a room. But it had no adverse effect on my experience at the Palms. I found the staff to be very attentive and gracious. While dining in the restaurant one night (the Food was Great...and I'm picky when it comes to food) I met a large group of people that were involved in the music industry back in the States. They also were enjoying the ambiance of the hotel. All in all I WILL return to the Palms and I have referred it to friends, family and coworkers.

Do not be fooled by these reviews. This hotel is horrible on almost every level. They are a bunch of lying crooks here.

Firstly, the staff at the front desk was very unhelpful and rude. They offer no information or assistance unless specifically asked for. They won't tell you when you can expect your rooms to be ready on check in. They don't tell you about the locks. They don't tell you the complimentary breakfast ends at 10:30. They don't tell you that you need tickets from the front desk to get the breakfast. The first day, me and other guests arrived after 10:30 and were told we had to buy breakfast. The second day we arrived, sat 15 minutes or more and then were told we needed vouchers (the first time we were hearing this)! I ran to the front and got mine. The girl behind me was not so lucky. She walked in right behind me and missed the 10:30 cut off! When I was leaving, I asked the lady why my bill was so high. She had the audacity to tell me "I explained that to you already".

Now let's get to the best part. This hotel is NOT under rennovation. It is under permanent rennovation. I spoke to one of my friends in Jamaica and she says "It's still under construction?!! It's been that way forever." My room and the people beside me did not have finished overhead lighting, and where there should have been wall sockets, there empty holes in the wall. In lieu of overhead lighting, they gave us two weak $5 LED lamps. I'm glad I didn't drop anything on the ground as it was impossible to see clearly at night. When I saw the gaping hole where overhead lighting SHOULD have been and power wires juting out of the wall, I went to the front desk to complain and they said, "That's how we do things here". And I haven't even gotten to the nails that were not hammered down properly in my room. (Pictures of all these things will be posted tomorrow.)

The low water pressure is a permanent thing (and it is not that way at all Negril hotels), and they even cut off the water completely two days in a row without telling us anything! We thought it was the water company, but on the second day when my wife went to wash shampoo out of her hair in the ocean pipe, they told her "We thought no one was in their rooms. We'll turn it back on."

They only have one iron that they pass around, which is not unheard of, but what is unheard of is the fact that when another guest asked for the iron, they were sent to knock on our room door 5 minutes after we had gotten it. Yes, the hotel staff was not sent to carry it to them! They were sent to accost us for it!

All of these things: the rude and unprofessional staff, the lies and excuses, the lack of communication, the purposely unfinished rooms, and the seemingly conniving behaviour over the complimentary breakfast have left me with the worst hotel experience I've EVER had. I would rather have stayed in a roach-motel for 3 days. I was SO VERY happy on the last day when I finally got vacany in the hotel 3 doors down for $100 less a night and left The Palms Resort.
The only good thing about this hotel is the kitchen's chef.

Palms Resort is the worst hotel I have ever stayed in!!!!!!! I am not a picky person but there are basic things that every hotel needs.
I'm not even sure where to begin. First, the woman at the front desk was extremely rude. The shower pressure was very low and sometimes didn't work at all. There was one particular occasion, when I was washing my hair and the water cut off completely. I had to go to the shower by the pool side to wash the soap out of my eyes. When I complained to one of the managers the only response I was given was, "sorry we didn't think anyone was in their rooms". The only light put into the rooms were table lamps, and the bulbs were the dimmest lighting I had ever seen. We were in darkness!!!! Again, when I complained I was told this is the lighting we provide. There were holes in the wall from random drilling. The wooded floors had nails sticking out of them.There were inconsistencies about breakfast arrangements , one minute we were told breakfast was free then we were told we had to pay for it. The hotel looks nothing like their pictures.Every guest that I met agreed that this was the worst hotel they had ever stayed in. Palms Resort ruined my vacation and I personally want to warn against anyone thinking about going to this rat hole of a place. It will be the most appalling experience ever!

First the positives: The location is great, right on the beach and the deck and pool area are also fantastic. The bar on the beach is a great place to hang out and relax, you will enjoy spending time there talking to Shannon. In fact all of the staff was terrific, and very helfpul.
Negatives: Hotel is being renovated, but I found the air conditioning to be sub par, along with the overall room. It was ok, but not what I am used to. No ice bucket or glasses, very low water pressure, I had to go to the Manager to ask about the water pressure, but they quickly fixed it. The entrance to the hotel is horrible, you wonder "what have I gotten myself into, but then the staff makes up for it. Also, there are no ocean front rooms, so don't bother upgrading. They do have a safe, in the room, but they don't bother to tell you that they charge you $5.00US per day to use it. Overall, it was ok, but not as good as it sounds in some of the reviews. Spend some time with Shannon, you will enjoy it. Also, visit the seaside gift shop right next door to the bar. They are great people and have water and sodas at a much better price than the bar.