We stayed from 31st July - 14th August with my children aged 13 and 10.
Flight
We flew with First Choice in standard seating and upgraded the IFE for £5 each - well worth it. You can watch films at your convenience. Service on both journeys was good.
Transfer
Very good - one drop-off at Barcelo and on departure, we went straight to the airport. On arrival at the hotel, Reception directed us to a conference room where First Choice guests were given them their room allocation and towel cards.
Room
The room was massive and certainly adequate for a family of 4.
It had 2 double beds and even the sofa bed was like a proper single bed, unlike our recent experience in Fuerteventura where the sofa bed had seen better days. Exactly what I had asked for in my email and overlooked the blue pool.
Maid service was good - they worked very hard. We sometimes had loads of towels and at other times barely any, but we just asked for more as they were usually somewhere in the vicinity.
Although I understand standard rooms do not get beer replaced, we did ask via a little note in Spanish, and these were left in our fridge.
We felt the bathroom needed updating. Several fittings were loose or hanging off and the towel rail above the bath was quite dangerously loose. We made 3 requests to get this fixed, and finally asked the First Choice Rep to intervene, which seemed to do the trick.
Food & Drink
This was the best thing about Ocean Sands. We had deliberately picked a hotel that had plenty of bars and restaurants, as we hate to do the same thing every day, and Ocean Sands certainly delivers. Buffet food was great - loads of choices - the kids preferred this, but we also ate in the Italian, Mexican and American Diner. Our favourite was the Italian. Food was top quality. Service in all 3 was excellent. Service in the buffet restaurants was a bit hit and miss, but it didn't really worry us.
Our favourite bars were Overtime (best service), the Lobby Bar (had good atmosphere) and best of all, a relaxing tea-time drink before getting ready at the Beach Bar overlooking the ocean.
Entertainment
The kids didn't participate in the organised activities. They were more than happy with the Climbing Wall and Strike and during our second week the Teen Club opened which was a real hit (its upstairs in Strike, but we didn't see any signs indicating this, so would be easy to miss if you didn't know). It's called a Teen Club but it actually caters for kids from ages 7. The club rules state you need to show a membership card, but this wasn't introduced during our stay. It has several TVs with WII consoles, pool tables, table hockey and a big plasma screen. It gets very busy at night, but is quite during the day if the kids want to get out of the hot sun.
Pools/Beach
We used both pools, but found the blue pool to be quieter, although very hot with little sea breeze. We also used the beach which was gorgeous. We're not usually beach people but this beach was so incredible, we just couldn't resist. Kids swam in the sea for the first time and loved it.
Airport
We found Punta Cana airport chaotic on departure, and the First Choice rep was nowhere to be seen. We were directed to a queue for another flight leaving after ours and it was only when we queried it that someone came over and directed us to the correct queue.
I knew from previous experience that we had to fill out a departure form and found some on a desk. We saw everyone doing this in a mad rush before going through security - a very long queue!
We did notice there is a lot of building work going on, so hopefully there will be an improvement in the near future.
Summary
This was the best holiday we've had - exactly what we've been looking for - we didn't want to leave. The weather was perfect every day with thunderstorms in the early evening. Good quality, family time together. Our only criticism would be general housekeeping - if the management addressed this, I would call this hotel perfect. We will definitely return.
If you have any questions, feel free to contact me.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Girlfriend getaway
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine