We have just returned from our first trip to Hawaii--Oldest son was married in a destination wedding. We booked 7 of us, a package deal. The hotel was horrible. Elevators that only worked half of the time, old, drab decor in the rooms, smelled musty, no vent in bathroom--always damp and foggy, no coffee maker, no ironing board padding, channel... more
Management response from
GSTSVCMNGR, Guest Service Manager
Thank you for choosing to stay with us at the ResortQuest Waikiki Beach Hotel. We appreciate your comments, both positive and constructive, as they provide us with opportunities to gauge our performance and improve where necessary.
We were extremely disappointed to note that our hotel failed to live up to your expectations. Please accept our sincere apologies and know that...