This is a great location and charming on the outside and lobby area. The concierge was very helpful and the staff in general was more than pleasant. The room we booked was probably one of their smaller rooms and needed remodeling. It was clean but the carpet was stained and the shower was very loud. We only ate one meal,... more

a real treat and important for giving you the flavor of santa fe, beautifully appointed rooms with history and class in mind. definitely recommend more

We booked our hotel on the phone number we printed from the google map the day of our arrival. When we arrived the front desk said we didn't have a reservation and when we gave her the number she said it looked funky. Kept telling us we were at the wrong hotel and that we didn't have a reservation and... more

Knowing the Santa Fe area fairly well, I was excited to stay at Hotel St. Francis because of its location, despite its mixed reviews. Overall, I think the hotel has a lot of charm, but the staff are in need of basic customer service training. It's not a new hotel, so if you're expecting a homogenous furnished room and lobby,... more

This wonderful old dame is well worth the stay at least one time! The staff are very professional and courteous. The elevator is the original one! It was so fun to take the elevator up to our rooms! We had queen sized beds in small rooms with beautiful curtains, bedspreads and the linens were good quality. The bed was very... more

On a recently trip, we stayed three nights at the St Francis and it was unfortunately a disappointing experience. Our first problem came when my husband insisted on making the reservation via phone. When we arrived, we were informed that we'd been quoted the wrong price. Guess what, the room was more expensive than we were quoted and since the... more

Previous reviews right on. Just wanted to add this. We had to change rooms for the 2nd night personal reasons - needed two beds instead of one. We left at 10:00 a.m. for breakfast and was told our room change would be rushed and would be ready when we returned. At 2:00 p.m. the female desk clerk said the room... more

The Hotel St. Francis is a very charming hotel in a beautiful historic building. It has many of the quirks that come with older structures, but by no means did we find anything to be dirty or in disrepair. (Personally, I got a kick out of the old-school elevator!) Our room was a little small, but very comfortable and quite... more

This was supposed to be a romantic weekend. I booked in March for July 24th, my 25th wedding anniversary. I had requested a deluxe room - what I got was a room facing the parking lot, on the first floow with bars on the windows. When I went to speak to the front desk, I was told they were totally... more