Everyone reading these comments should figure out that they must have been written by staff or management. Believe me, there is nothing Amazing, Incredible, or any other exaggerated adjective about this place. It is garishly designed and staffed by insufferable people. They will charge you a fee for the safe that is in your room whether it is used or... more

We had several issues to arise during the time of making our reservations, but, no matter what came up the staff at this wonderful hotel (especially Miss Joanie) handle the problem very professionally. After a 10 hour drive this beautiful hotel was a glorious site. There are no words to express how truly amazing it really is, the photos on... more

the hotel was a great experience ..very relaxing and the staff was very accomidating ! more

The staff and facility is very impressive. the organizational structure of the staff is relaxing with respect to safety and simplicity. The facility is always made to feel safe and comfortable and above all else clean. The managers are always looking to serve the client and the atmosphere is always pleasant. I strongly recommend this hotel or any other El... more

My wife and I stayed there for a few days prior to take a cruise. We wanted the cheapest hotel we could find because we wanted to do some shopping. Our deepest fear was that it was going to be terrible so our expectations were very low and that helped our experience. The location is good, next to the shopping... more

the service was incredible. the employers where friendly, helpful, polite. They treated us with the upmost respect. They made me feel as if i was a million dollar customer. The hotel is lovely and amazing filled with activities for the whole family... I live in MIAMI and i come to the PALACIO HOTELS just to get away from home. On... more

I'm a mom, and I took my 2 children, 6years and 3 years of age to stay near the stadium for a boyscout event. I walked in with no reservations around dinnertime, and was given a room on the first floor. WHAT AN AWESOME EXPERIENCE!!! The room and bathroom were done almost entirely in marble, there was a jaccuzzi tub... more

We arrived at the El Palacio a bit leery because the price was so right. The uneasiness disappeared as soon as we hit the front door. The front desk folks were very friendly the entire stay. Next we were very impressed with the room. We had a corner o n the 8th floor overlooking the Calder racetrack. What a view!... more

Ask me if I would stay here again, I would have to seriously think twice about it. Our phone did not work the 4 days we were there. We found a french fry beside the bed. Then to top it off we had a roach crawling on the headboard......There were young adults partying next to us so we were unable... more