My husband and I are Hyatt Vacation Club owners at the Park Hyatt Beaver Creek Residences in Beaver Creek, CO. The level of services and amenities is quite high. As HVC owners, we expect that same level at the other resorts. Unfortunately, the Hyatt Sunset Harbor was an extreme disappointment. We had booked a two-bedroom unit for a 3-night stay,... more

My husband and I stayed at Hyatt Sunset Harbor for 4 days concluding the end of our honeymoon week. The stay at this resort was a present from a family member who is a Hyatt vacation club member. The location is fabulous, the jetted tub in the room was nice, and the pool area is nice, but that is the... more

My husband and I stayed there on our honeymoon, and it was fantastic! We were quiet tired from a whirlwind week leading up to the wedding, and this was such a great place to relax. I loved the bathroom decor - so perfect for being on an island. We got a "studio" so basically a regular hotel room with just... more

This was a great place to stay. Right in the heart of Old towne Key West and Duvall Street and Mallory Square. Just a block from shops, nightlife, the sunset celebrations. The rooms were spacious and had a nice citrus scent to them. Large jacuzzi tub and walk in shower and kitchenette in our studio room. The pool was nice... more

Used Hyatt Vac Club pts to book this resort for 3 nights-excellent choice! Can see why it's so tough to reserve. Unit 112--2bdrm very spacious/colorful (no 1 bdrm/studio available for our dates for just hubby & me) - would be plenty of room for 4-6 people, although it would've been better to have bathrooms/bdrms more similar in size -- master... more

We stayed at the Hyatt Sunset Harbor in October and found the rooms to be clean and comfortable. This is an older property in need of some updating, but nothing major. The location could not have been better unless it was right on Duval street. We found the staff to be very helpful and friendly. They let us check in... more

Hotel staff not so nice to resort time share owners. Management very nasty. more

I recently spent one night at this hotel. I was extremely impressed with how friendly the ladies who worked at the front desk were. The room was clean and comfortable. The location was very good - just a few minutes away from the shops, restaurants, bars, and museums. more

We own a Hyatt timeshare in Sedona, Az which is beautiful. We trade one of our weeks each year for Sunset Harbor because we love Key West and this property is centrally located to everything fun in Key West. Don't expect a *****Hyatt resort here. The property is something like 15 years old but is well maintained. They're going to... more