My parents & I enjoyed our stay so much we're thinking about coming back for the Christmas holidays! The hotel is probably only a 20-minute drive from the airport - use the directions on the hotel website b/c it really is the quickest way to get there. The lobby, the hallway, the rooms, the pool - all looked brand-new (or... more

The staff was consistently pleasant from day 1 to day 6. Always smiling and asking how things were going. Room was big and spacious. Very comfortable bed. And decent shower. Great pool area with lots of room. We recommend it highly. more

Top notch! Service is great, property is awesome, borders Itracoastal and Atlantic ocean.Great pool with tili bar, great overall experience. Also opt for the top floor rooms. Only a $20. cab from FTL airport. more

The customer service was terrible! I had hoped to make a change to my itinerary before the trip. When I called the hotel they just passed the phone down the line, transferring me to several different representatives, each one telling me that he/she was not authorized to make the change. One rep told me to contact two of the Managers... more

I spent 5 days and 4 nights in this cozy hotel. It wasn't the biggest hotel. Although it had limited space, the place was very elegant. The staff were very courteous. The lobby was always manned (so if you had any questions, you can approach anyone anytime,. which was useful for me because i am a foreigner). The pool and... more

I travel for business and pleasure and stay in hotels around 10 nights a month on average. I've come to expect the generic experience offered at many hotels. This hotel exceeded my expectations in many areas. I'll start with the service. From the valets to the front desk to the bar staff everyone was very friendly and helpful. I understand... more

I stayed at the Crowne Plaza for 2 nights with my husband before we left on a cruise. We were very impressed! We stayed on points, and since we are platinum members, we got upgraded to a corner room on the 9th floor with a view of both the intracoastal waterway and the ocean. The room was nice and big,... more

1.) The staff was EXCELLENT! I truly think that has the biggest impact on your stay. The concierge was very helpful recommending local restaurants and a local limo driver who was very professional cheaper than a cab! At the restaurant our waitress was just FABULOUS, she went the extra mile for us and we made sure her manager knew it.... more

My husband and I are locals and wanted to spend a weekend away without going too far so I checked out the reviews on Trip Advisor (of course) and decided to give this hotel a chance. I must say that it was one of our best times ever! The hotel is stunning. The employees are wonderful, all of them. The... more