i am literally writing this from the 16th floor club room internet computers where my wife and i are still waiting for access to our rooms after waiting several hours. this despite staying through the amex platinum fine hotels and resorts program which everywhere else in the world has enabled us gracious early check in if the room is ready.... more

We attended an international meeting arranged by a Chilean host organization, and had therefore not chosen this specific hotel. When we arrived, we asked for a room from where we could enjoy the view of the beautiful mountains. We then got a room at floor 15, with the reservation that we had to wait a few hours before we could... more

We stayed here for the first week of our honeymoon. It was perfect! When noting that this is our honeymoon, we got a room with mountain view. The service was very good. The rooms were very comfortable, what a way to start your day, looking out of your bed into the amazing mountain range. The rooms were cleaned twice a... more

This is my second stay at this wonderful property. The worst part was that I was only inhouse for one day to rest after an overnight flight from Ecuador. It was then home to Australia that evening. The property is almost faultless. I was met at the airport and transferred to the hotel where the concierge was waiting to meet... more

Beautiful hotel with amazing pool and fantastic grounds around pool in the secluded back of hotel.. Can sit on the veranda and nurse a drink for hours. Wonderful service and security. The concierge staff went out of their way to handle many requests for us. The hotel can provided a cvan and driver, if you need it, to take you... more

we are locals and visited this hotel with an anniversary package had stayed in all 5 stars properties in santiago:hyatt, marriot,ritz and sheraton in our opinion this is the best more now that rooms have been redone in site restaurants are ok but you can find betters 10 min by taxi during the last year you can have up to... more

Very nice hotel. Spacious room on regular floor. Good room service and breakfast buffet. Nice gym and business center for internet access. About 2 blocks walk from a huge shopping mall with a pharmacy and anything else you might need (just past the McDonalds.) more

A grand modern hotel with beautiful grounds and pool which was useful after sight-seeing. Our room gave good views over parts of the city and the ubiquitous Andes! The room itself was better than average but not superb; the servicing of the room was less than perfect and the bathroom relatively small. However we had access to an impressive executive... more

We stayed two nights on a club-floor booking. First the good news: this is a wonderful looking hotel. The way the rooms wrap around the high lobby is spectacular, giving it a spacious, airy feel and the trip in the lift is great. The rooms themselves are big and nicely furnished with beds raised a couple of steps above the... more