The hotel has always been accommodating. Questions or needs are taken care of at any hour. The rooms are a good size and the location so central, I have always felt comfortable and continue to count on the hotel on my visits to Florence. more

We were very disappointed with our stay here. We wanted a hotel close to the railway station, and a travel agent recommended the Basilea to us. Location-wise it was okay, but in the end we were glad we were only there for two nights. The room was small and smelly, the wallpaper was peeling from the walls, the bathroom was... more

We stayed in a nearby hostel for one night and had such a terrible night sleep due to other noisy guests playing music and talking loudly late into the night. We immediately packed our bags in the morning and found this hotel. The staff were so welcoming, kind, and respectful. The room was perfectly air conditioned, quiet, and comfortable. The... more

We booked two nights at this hotel and were very disappointed. First I would like to say that the lady that greeted us at the desk was absolutely lovely. She was so helpful and very kind and I couldn't have asked for better reception. We were disappointed with the location and the cleanliness of the rooms. The location is less... more

We booked the Hotel Basilea based on Rick Steve's Italy 2007 book. He classifed it as a typical 3-star hotel. Oh my, does he have some things to learn about what a 3-star hotel is. First the lift would only hold one person and one suite case. Once we entered the room, which had a very musty smell I could... more

We stayed here only for a night but its really beautiful...the room is clean and everything is nice most especially the staffs whose working here...they will really entertain you very well... This is really a good choice and Im very much willing to recommend this to all those who are looking for somewhere to stay regarding the fact that is... more

I stayed in this hotel when I went with EF Tours my senior year of high school. I loved this hotel! It was one of the best that we stayed in! I found the service great and the fact that you could walk from the hotel to anywhere was an added plus, since that was one of the few places... more

There was a mix up with my reservation at this hotel. I called several times from California to ensure I'd have a room for 2 nights. The hotel was only able to accomodate me for 1 night but said would try hard for a 2nd night. Since I never got a response I booked 1 night with their sister Hotel... more

I was booked into the hotel for a stay of almost two weeks (early March 2007, off season), and arrived with low expectations due to some of the comments on Tripadvisor. My own opinion is that this hotel represents a good value in Florence if you book a room for around 75 euros a night (or less) for a double... more