This is a three star that is much better than the rating would suggest. It is one of the best, most friendly, clean and well located hotels you can find in any city and definitely in Madrid. The hotel staff is helpful, eagar to offer suggestions, directions and quick to respond to any request. Most speak English and all employees... more

I booked Hotel Moderno after extensive research on centrally located Madrid Hotels. Moderno is located literally in the very heart of Madrid - right at Puerta del Sol, the central square, from which many streets radiate. It is also only a few seconds away from the Sol subway entrance. We had a room on the top floor, facing Puerta del... more

Always a great experience. Knowing the staff by name and be known by staff and owners, makes me feel like home. Recent renovations made rooms even more enjoyable. The new living rooms are better; more pleasant now. The hotel is in the middle of everything, from restaurants to shops, caffes, historic places, theaters, etc. Service and accomodation are for sure... more

My girlfriend and I stayed here for three nights at the end of November and we were very pleased with the hotel. We arrived around 11am and our room was ready, check in took a few minutes with plenty of smiles. The room we got was 206 and was overlooking the quiet street at the back of the hotel. It... more

I stayed here with a group of friends for a weekend trip. The hotel is in a great location, and because we had rooms facing in to the courtyard rather than out on to the street was very quiet despite being in a busy area - I would request that. We had rooms for four which were great value for... more

My wife and I stayed at the Hotel Moderno for five days during the early part of October, 2007. We arrived in Madrid via train from Toledo, and took the metro to Puerta Del Sol, knowing that the hotel was nearby. We spotted the hotel immediately upon emerging from the Puerta Del Sol metro station, literally a mere stone's throw... more

I travelled to Madrid alone and spent 2 days as a single lady in Madrid before rendezvousing with my husband. The hotel staff at the Moderno were very helpful, especially the nice young man from Miami who went out of his way to help me with all my questions. I felt very safe at the Moderno, even though it is... more

The front desk staff was close to useless. There were major theater and music festivals going on in the city during our stay that the front desk knew nothing about. We had to ask a random passerby on the street to get headed in the right direction. There was a sign on the frot desk alerting checkin customers that cabs... more

Our complaint is that at the time of check-out, they showed us an invoice with prices quoted in euros, and then handed us a paper slip to sign that secretly had figures in US dollars. What they did was to use the service called ServiRed, which has its own conversion rate and automatically adds a 3% mark-up. There was no... more