I stayed in this hotel for the second time with my wife and young child for 3 nights. The staff is wonderful to say the least. They are very helpful, punctual and polite. The hotel is in a prime location near everything in Madrid. The rooms are decent and the bathroom are large and nice. However, the air conditioners inside... more

If you want easy access to the sights and sounds of Madrid, a respectable price and a reasonable bed then this is ideal for you. We only had one full day to see all that Madrid had to offer, so chose the hop-on, hop-off tourist bus. There were two stops for that within 5 mins walk of the hotel. It's... more

Located just behind the Plaza Espana this is a centrally located hotel for site-seeing the old part of Madrid, the Royal Palace, Gran Via and Casa de Campo areas. Hotel is very old style and could do with some refurbishment in some areas. Room was comfortable, staff friendly and overall premises clean. Didnt do breakfast at the hotel. Instead used... more

Very old fashioned Sofitel but not very luxurious. Location behind plaza Espana is just perfect and all the staff at reception is extremely helpful. But the rooms are worn out, bathrooms aren't great, breakfast is nothing special and you never feel like you are in a 4 star property. Only the Sofitel bed makes you feel like you are someone... more

Just OK as the hotel sounds quite old for a Sofitel, and except the bed everything need to be refurbished. In addition, the personnel was just fine but not providing a high level of servce. It is important to notice that the district is not the more luxury and fency. If you stay in Madrid, I would recommend to go... more

I have a "Sofitel Privilège" card and have stayed in (and hold reservations for) a number of Sofitels. Many are outstanding and feature highly in TripAdvisor's league tables, e.g. New York, Montreal. This Sofitel in Madrid is not one of those. Overall, my 4-night stay was disappointing (compared to other Sofitels, that is), although in terms of value for money... more

This Sofitel is consistent with the Sofitel standard of decor, delicate touches (like the Roger & Gallet products in the bathroom or the chocolate before bedtime) and service. Liked the lounge/bar/breakfast area on the ground floor with windows and natural day light (not always a given in business hotels), the news papers at hand, the fast service at the bar... more

Not bad at all, hotel small in size for Sofitel standards, helpful staff, close to metro and other amenities, super comfortable bed!! Nothing too exciting but more than ok for a medium priced hotel. more

excellent location - very central. we had a room facing the street which was very noisy at night as we had to leave the window open for air as the room was stuffy and the a/c was not working!! also dreaful smell of sewerage in the bathroom. on arrival the porter was extremely friendly and very helpful when we asked... more