Oh WOW!!!! My partner booked this as a surprise. We stayed in a fabulous room with a four poster bed and a wonderfully luxurious feel. (I think it was the Tudor suite?) I almost wished it were winter so we could have lit the fire and sat in the snug area! Terry the butler was a great guide to the... more

Someone asked me to recommend a hotel in London and I started to tell them about the Milestone. Having stayed there, and at the time not having thought to put a review on the net, I realised what a great impression it had made on us and what a unique experience it was. Recalling the great welcome, fantastic location, outstanding... more

I really don't know who writes these reviews. I have been to many hotels around the world and this is certainly not a five star hotel! First of all when we entered the hotel, the floor was squeaking, first time for me in the hotel experience. When we entered our room I gave the man who accompanied us a big... more

I stayed at the Milestone with my sister last month as a birthaday treat to coincide with a matinee trip to the theatre. I never imagined that it would be the highlight of the trip.The room was outstanding and was much larger than I had expected and over looked Kensington Palace which thrilled us. Neil on reception was efficient and... more

This hotel is fabulous, the location, the rooms and the food. But the service is first class. Terry the butler made our stay so special and Gavin on concierge went out of his way to arrange a personal itinerary so we got to see all the sights of this great city. Everyone made our trip to London very special -... more

Stayed at the Milestone in August and had the best experience for a very long time. We travel frequently and visit London often and wanted to try the Milestone. The location is fantastic, right in the middle of Kensington and overlooking the beautiful Kensington Gardens. We arrived and the first thing you notice is how wonderful the staff are, they... more

We booked to stay one night as a birthday treat for my partner. There were various personal reasons why we chose the Milestone and our expectations were high. The service was friendly, though not always efficient. We had a Junior suite which overlooked the park at the front of the hotel which was a lovely outlook, and whilst not quiet... more

We spent 5 nights at The Milestone Hotel and being frequent seasoned travelers throughout the US, Europe & Asia, can honestly this is the worst hotel experience we've ever had. We had souvenirs and money taken from our room. You heard me right!!! I made the mistake of leaving my wallet in the room unattended (after all, it only contained... more

Firstly, let me say the location is fantastic - if you love being situated on a large open park in the middle of London, an easy cab / tube ride from anywhere interesting. The service at the hotel is a little oppresive, so for most people it could be regarded as highly favourable. The building and decor are tired, or... more