I stayed here for 4 nights. Location has good proximity to the Edmonton Mall and major routes. Overall stay OK thought my room 320 was right across from the ice and drink machines so I could occasionally hear some noise from them. The cleaning was not always complete, for example one day toothpaste marks left on the counter. Overall however... more

I recently held a meeting in the hotel and stayed, along with meeting participants, in the hotel. Overall, the stay went well. Considering the service levels displayed by most hotels, restaurants and retailers in Alberta, the staff at this property were very amicable. Kudos to Tina Coco, Catering Manager - she often tried to provide the best experience possible, was... more

The morning we checked out over Easter break I noticed my mascara and eye shadow palet was missing. I assumed it was gathered in dirty bathroom linnens from the day before cleaning and I had not noticed until the following morning. I spoke to Shannon at the front desk while checking out and a "that's odd" was the response. We... more

Well I have to say I was impressed with our stay. I was a bit concerned as there really hasnt been any input since January 2007. Thankfully I was worried for nothing. The check in went very smooth. The girls at the front desk were very pleasant and helpful. My family felt at home right away. Our room was clean... more

My biggest complaint was the uncomfortable fold out couch which my husband and I tried to sleep on. When I made the reservations, I was assured that the queen fold-out couch was comfortable and of a better (commercial) quality than those found in the average home. It was not better and my husband and I finally ended up sleeping on... more

We booked in for two nights and ended up staying for five!! Our child became ill on our second night in Edmonton so we needed to stay at least an extra night. The room we were in was already booked that night but the hotel staff were very accommodating in getting us another suite right across the hall. They also... more

We were a family of 4 adults on a tour of Western Canada by hire car and we wanted to stay at West Edmonton at the end of our 2 weeks solely to do some shopping and sightseeing at the West Edmonton Mall before flying back via Toronto to the UK. I booked through Expedia. First challenge was finding the... more

We stayed at this hotel March 15-19 2006. I have to say we were very disappointed. When we arrived we literally had to remake the bed, it looked as though it had already been slept in. The mattress pad was all bunched up under the sheet. I did mention this to the front desk the next morning and when we... more

I travel to Edmonton regularly on business and have stayed at this hotel regularly for a year now. I spent three nights at the hotel this week and it continues to impress me with it's level of professional service and accomodation. I had the opportunity to stay a Spa Suite this week. The suite had a bedroom with a jacuzzi,... more