Fun hotel in the "middle of things." Reasonably priced. Staff very nice and helpful. Room clean but not fancy, funky Mexican decor. Nighttime is noisy if your room is overlooking the street. Convenient to beach, shopping and restaurants. Very difficult to get to in a car. Explicit directions are needed. Even taxi drivers could not find. Great for young people... more

Had been to Playa del Carman previously but stayed away from 5th Avenue on that trip. Decided to be on 5th this year and Hotel Cielo was ideal. Room was nice (front on 2nd floor with balcony) and weekend noise was as expected. Other nights were very quiet. Disappointed that no one affirmed breakfast at restaurant so we ate elsewhere... more

I arrived in Playa alone but left with a new friend at Hotel Cielo. One of the concierges - Roberto - was so incredibly friendly and helpful. He directed me to where the locals eat their tacos and toward a day trip at Tulum and Xel-ha (both of which were fun). Henry was also integral in coordinating my hotel transfer... more

Hy this is Loretta from Switzerland We were in Playa del Carmen in Oktober 2008, and we had a great time at Hotel Cielo. There is a terass on top of the hotel with a beatiful view over the sea (and some other not so beatiful roofs of other houses;-)) The ambience is nice and there is also an outdoor... more

I spent a week in Cozumel and since I was flying out of Cancun I decided to spend my last night in Playa Del Carmen. I chose this hotel based on the reviews from trip advisor. I wasn't disappointed. The hotel was easy to get to from the ferry and the perfect location to explore Fifth Avenue. The owner, Russell,... more

If it wasn't for Henry, who is excellent in every respect, this hotel wouldn't get the two star rating I have given it. Okay, maybe I was given the worst room in the hotel and other rooms are much better. I don't know, but my room, no.13 (maybe that says it all) was on the stairs leading up to all... more

So for my moms 60th bday, we decided to take a trip together and after a bit of research and reading wonderful reviews on trip advisor, we decided to stay at Hotel Cielo in Playa del Carmen. We flew into Cancun on Nov 1 and after about a 45min bus ride on the ADO bus, conviniently located just a couple... more

Just a quick note to say thank you to Henry and sorry that we decided not to stay at Hotel Cielo. It looked adequate, but there was not a safe in the room and that it is a must for me! We appreciate the offer to help us find another room but I went to a hotel that I had... more

My Wife and I spent five nights (Oct. 22-27) at Hotel Cielo. Going into our trip we wanted to stay somewhere low key and in a central location. Well, that's exactly what we got. The hotel is very quaint and low key. Very clean and comfortable. Russell and Roberto were great from the get go in making us feel comfortable... more