Well, this was our first time to Mexico, we were not sure what to expect. This property is VERY basic to say the least. We had a standard room, and thats what it was... Standard. The property is on the beach though, and we did not spend any time in the room any way. the staff were friendly. The security... more

My husband and I just spent a week there. I think it is important to state here that the owner of the hotel have change, therefore the hotel services and standard have change too. There are 3 buildings in this hotel...one has a pool, all walled with no air, it is unbearably hot and it is not on the beach.... more

My husband and I went to PV for our honeymoon in December and it was our first time to the area. The Emperador was a great place to stay...I have a hard time believing that folks have nasty things to say about this hotel. It is not the Four Seasons and you do not pay Four Seasons prices! For the... more

My husband and I booked this hotel based upon previously middle of the road reviews. We were looking for a cheap, clean, safe hotel to spend a few days. All we got was cheap! Upon arrival we found that the front desk employees were more involved with the "free" internet than with our needs. They asked if we wanted a... more

wow--it looked good on expedia----oh my--what a mistake---i don't thing that i slept all night--waiting to be mugged or otherwise molested--when we got there the desk guy--had to pull the string on the lightbulb in the hallway to light up our path to the room--and as we were going to room --greeted by a resident-who could have been a double... more

First, the positives: GREAT oceanfront view (be sure to request/insist this or you won't get it), large room (junior suite), ability to cook on outdoor stove (though VERY dated), sizable fridge, AC worked very well. Negatives: it was musty, and though cleaned daily, the standards were rather low: no shine, no clean smell. We asked for blankets, since we were... more

I booked a room based on a recommendation from one of my travel guides. Never again! I booked the room 7 weeks ahead of time and specifically requested a room with ocean views. Needless to say, our room was in the building across the street were asked to come back the next morning to see if our room could be... more

New Years in Puerto Vallarta- what more could one ask. We had previously stayed at the hotel and it fit our needs so we booked another stay. OOPS! The front staff was most unfriendly. The bell man asked after showing us to our room if we would like a tv remote. He went to get one for us but never... more

BEWARE-BEWARE. The website for the Emperador Hotel has a promotion that offers a 4th night free for off season reservations that are booked prior to Sept. 30th for Nov 1st thru Dec. 14th . On Sept. 5th I booked 8 nights beginning Nov.7th. I called the hotel DIRECT and spoke to Antonio, the reservation clerk. I made it clear that... more