I stayed at the Condado as part of a conference. First the good parts: it is a handsome hotel and very close to a bus stop for cheap access to Viejo San Juan. The staff was generally accomodating, and housekeeping was the most efficient I have ever encountered. Now the lows: the price quoted doesn't include a 14% "resort fee,"... more

On November 8, 2008 we arrived to the Condado Plaza around 6:15PM. My friend began the check-in process for a niece who is a soprano who needed to stay in a quiet place that night. Then my friend introduced herself to the front desk person who was assisting the guests at the moment. The gentleman at the front desk started... more

I recently returned from a 3-day stay at the Condado with my girlfriend & another couple. The hotel itself is nice, clean, and stylish. I'll start with the overall Positives, and then I will give you the Negatives... Positives: - the room itself was very nice and large. The ocean view has a GREAT view... you wake up in your... more

I was a little worried from some of the recent reviews for the hotel that I was taking my wife to (suprise BDay trip) as I had booked the hotel in January of 08. So when I gave my wife the info on the trip about 2 weeks before we departed I informed her of the reviews and said we... more

The hotel has outstanding outside facilities and a magnificent view. However, from the time I walked in, I missed the classic look it used to have before the so called remodeling. I agree a 100% with the person who spoke about "the locals" at the Casino. It used to be a very formal and elegant place. Now it is a... more

We were at the Condado Plaza from October 22-26th. We really enjoyed our stay. We had a mini-suite on the lagoon side with a partial ocean view across the street. The room was clean and had everything you could ask for. We appreciated the big refrigerator. The fitness center is very nice and we made good use of it. The... more

This was my second extended stay (5-7 days) at the Condado Plaza. The hotel has completed the renovations that I encountered during my first stay. I had no problem checking in since it was close to the 4pm check in time. My room overlooked the bay which was nice since I did not have to look at the traffic down... more

I was invited to Puerto Rico to stay (for free!) at Condado Plaza with a friend who was there for work. My opinion of the place may be a bit biased since I didn't have to pay... but it was an exceptionally nice hotel. It definitely has a Puerto Rican flair. Our room was clean and comfortable, but nothing extraordinary.... more

Employees are rude and not professional. Hotel floors stink and smell like mold. I went in business trip and they charged me a lot of hiden fees. If you want to enjoy your vacation or business trip go somewhere else. more